Privacy Policy
Last Updated: January 2026 | Compliant with DPDP Act, India
1. Information We Collect
To comply with SEBI and Prevention of Money Laundering Act (PMLA) requirements, and to provide our Account Handling/Advisory services, we collect the following types of information:
Personal & KYC Data
- Full Name & Contact Info
- PAN Card & Aadhaar Details
- Residential Address
Financial Data
- Bank Account details for Payouts
- Risk Profiling Questionnaire
- Historical P&L Statements
Technical Data
- IP Address & Browser Type
- Platform Usage Analytics
- Telegram ID / WhatsApp API logs
2. Demat & Broker Credential Security
For clients enrolled in our 30% Commission / PMS Program, Tidex may require trading terminal access. We strictly limit our access to trade execution only. We cannot withdraw or transfer funds from your Zerodha/Angel One/Upstox account. Your funds remain entirely under your control. Login credentials are encrypted and accessible only by your designated SEBI-registered fund manager.
3. Regulatory Reporting & Third-Party Sharing
Tidex does not share data for advertising. However, your data may be shared in the following scenarios:
Regulatory Authorities: We are legally bound to share KYC and trade data with SEBI, Income Tax authorities, or financial auditors if requested under Indian law.
Payment Gateways: We share necessary billing information with highly secure payment processors (like Razorpay) to process your subscription fees.
Grievance Officer
In accordance with the Information Technology Act 2000, if you have any discrepancies or grievances regarding data processing, please contact our Grievance Officer at our Lucknow Headquarters:
Officer Name: Compliance Desk
Office Address: Opposite Nexus Shantiniketan Mall, ITPL Main Road, Whitefield, Bengaluru, Karnataka - 560048
Email: admin@tidex.in
Resolution Time: Maximum 14 working days.